FAQ
Find clear answers to common questions about our hair and beauty services so you can feel confident before you book. Our team is always here to help if you need more support.
Our Frequently Asked Questions
Do you offer personalised consultations?
Yes. Every visit begins with a friendly consultation so our team can understand your goals, concerns and the results you want to achieve.
How experienced is your team?
With more than 20 years of hair and beauty experience, our stylists and therapists deliver professional, high quality results you can trust.
Can I book services in advance?
Yes. You can book online or contact us to secure your preferred time. Booking ahead helps ensure appointment availability.
Do you offer last minute appointments?
We try to accommodate last minute requests whenever possible. Calling the salon directly is the fastest way to check availability.
What beauty services do you offer?
We offer makeup, spray tanning and selected beauty treatments, providing a complete one stop experience for your hair and beauty needs.
Do you offer colour correction services?
Yes. If you have had a colour result you are unhappy with, our specialists can assess your hair and create a safe correction plan.
Is pricing transparent?
Absolutely. We provide clear, personalised pricing before beginning any service so you always know what to expect.
Can you help me choose the right service?
Yes. If you are unsure which service suits your goals, our team will guide you with honest and professional recommendations.
What should I do before my colour appointment?
We recommend arriving with clean, dry hair and bringing any inspiration photos. Our team will take care of the rest during your consultation.
Do you offer styling for events or special occasions?
Yes. We provide professional styling, blow drys and makeup for weddings, parties, photoshoots and special events.
Can I bring photos of what I want?
Yes. Photos are very helpful. They allow us to understand the look you love so we can guide you toward a result that suits your hair and lifestyle.
Do you work with all hair types and textures?
Yes. Our stylists are trained to work with a wide range of hair types, including fine, thick, curly and textured hair. Every service is tailored to you.
What if my hair is damaged from previous colouring?
We will assess your hair condition and recommend treatments, gentle colouring options and a safe plan to help restore strength and shine.
Is there parking near the salon?
Yes. The Tattersalls Centre in Penrith offers convenient parking close to our location, making your visit easy and stress free.
Do you use high quality products?
Absolutely. We use trusted professional brands that nourish, protect and enhance your hair and beauty results.
Can I book multiple services in one visit?
Yes. Many clients combine hair, beauty, tanning and makeup services in one appointment for convenience. Let us know what you need and we can plan your visit.
Do you offer makeup for weddings or formal events?
Yes. Our makeup artists create polished, long lasting looks perfect for weddings, formals, photo shoots and corporate events.
What is the best way to prepare for a spray tan?
We recommend exfoliating the night before, avoiding moisturisers or deodorant on the day and wearing loose clothing to help the tan develop evenly.
Do you offer aftercare advice for my service?
Yes. We provide personalised aftercare recommendations for colour, cuts, beauty services and spray tans so your results last longer.
What if I need to reschedule my appointment?
Just contact us as soon as you can. We will help you find a new time that suits your schedule.